Get in touch

Our average response time is 24-48 hours, and our team is available from Monday to Friday, 09:00 AM to 06:00 PM.

Working hours:

  • Monday to Friday
  • 09:00 AM to 6:00 PM

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FREQUENTLY ASKED QUESTIONS

We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an averege of the following:

  • all orders will be dispatched within 24-48 hours
  • Estimated shipping time: 5 to 9 business days

Before you return the goods, please first contact our customer service at support@hamiltonrosewood.uk within 30 days of delivery so that we can register your return. Returns without prior contact will not be accepted! You are responsible for the cost and risk of returning the goods to our warehouse in China.

We accept major credit cards such as Visa, Mastercard and American Express